Troubleshooting
Delete the bank transactions (QIF/CSV file) in bulk that was incorrectly imported.
Legacy KB Id: 5609
Refund customer overpayment
Legacy KB Id: 5561
Configuring and Understanding PayPal integration in Deadly Digits
Legacy KB Id: 5476
Credit Card Account has no provision for a Credit Limit
Legacy KB Id: 4235
Forcing an immediate update of your Yodlee bankfeed
Legacy KB Id: 5635
How to update YTD balances on the Payment summary in Deadly Digits
Legacy KB Id: 5489
Receiving a cash refund for an overpayment of a bill.
Legacy KB Id: 5644
How do I enter ACN in Deadly Digits?
Legacy KB Id: 5641
Super is not calculating
Legacy KB Id: 5556
Error: Line item does not have a number, when entering TimeSheet entries on an Invoice
Legacy KB Id: 5478
How to close a BankData Account in Deadly Digits
Legacy KB Id: 5185
Manually Importing PayPal fee transactions.
Legacy KB Id: 5714
Creating a new role for a user in Deadly Digits.
Legacy KB Id: 5613
Looping issue when creating new Book.
Legacy KB Id: 5590
Payable Type field in Deadly Digits
Legacy KB Id: 5473
Setting up a BankData account on Deadly Digits
Legacy KB Id: 5334 Setting up BankData in Deadly Digits
How to lock or unlock the book.
Legacy KB Id: 5615
Supplier Overpayment
Legacy KB Id: 5557
Unable to pay super guarantee for amounts below $450.00
Legacy KB Id: 5482
Manually Importing PayPal transactions
Legacy KB Id: 5713
Grey Screen When Trying to Print in Deadly Digits
Legacy KB Id: 5761
Downloaded Bankdata transactions disappear from a Deadly Digits Book
Legacy KB Id: 5617
Payment summary is out by Pays, which was done via YTD setup.
Legacy KB Id: 5579
Latest Bankdata transactions not available in Deadly Digits Book.
Legacy KB Id: 5619
Employees are unable to enter timesheets and/or Expense claims on Mobile app.
Legacy KB Id: 5610
HTTP ERROR 504 when loading an Account Enquiry Report, and unable to load book. Blank screen
Legacy KB Id: 5653
How to add or change or purchase the new modules? Activate /Deactivate Modules
Legacy KB Id: 5536
How to enable Estimates or Quotes feature in my Book?
Legacy KB Id: 5720
Recording RCTI in Deadly Digits or (buyer created tax invoice)
Legacy KB Id: 5649
How do I enable Leave Loading to be included in Super calculations in Deadly Digits?
Legacy KB Id: 5740
Unable to login to Deadly Digits Portal when Ad-blocker is installed.
Legacy KB Id: 5608
Enter opening balances in Deadly Digits
Legacy KB Id: 5487
“Error reading selected bank transactions” when clicking on Reconcile on the Banking Screen
Legacy KB Id: 5200
Entering the FBT amount on the Payment Summary in Deadly Digits
Legacy KB Id: 5445
Creating an ABA file for batch payments processing in bank, from Deadly Digits.
Legacy KB Id: 5632
Creating customer statements
Legacy KB Id: 5702
An error occurred submitting single touch payroll details to the API
Legacy KB Id: 5746
Credit for GST tax paid on BAS does not match GST on Purchases on GST Summery Report
Legacy KB Id: 5531
Access Denied or You do not have enough access rights ... attempting to view a Book on Mobile App
Legacy KB Id: 5521
How to link Bankdata feeds and allocate transactions in Deadly Digits
Legacy KB Id: 5440
How to process the Termination in Deadly Digits?
Legacy KB Id: 5591
How to enter a Director’s Loan into a Deadly Digits Book
Legacy KB Id: 5447
Recording SuperStream payments in Deadly Digits
Legacy KB Id: 5456
“Invalid Company Information error” in GovConnect STP when submitting pays from Deadly Digits
Legacy KB Id: 5680
How to update the billing information in Deadly Digits? How to change the credit card details
Legacy KB Id: 5533
Can’t add a tax code to a transaction in the Payments and Receipts window of CashBook.
Legacy KB Id: 4224
How to Setup and Calculate Super in Deadly Digits
Legacy KB Id: 5758
Importing PayPal transactions and matching with my records from PayPal payment services.
Legacy KB Id: 5712
Writing Off Bad-Debts in Deadly Digits:
Legacy KB Id: 5728
"An error occurred while processing your request or the page you last visited does not exist anymore" when create/view a TPAR report
ISSUE: When trying to create or view a TPAR report, I received an error message: "An error occurred while processing your request or the page you last visited does not exist anymore". There are a few…
BankData signup & configuration for Deadly Digits
Legacy KB Id: 5339
CashBook Online screen wobbles
Legacy KB Id: 4792
Transaction rule does not pick up the transaction
Legacy KB Id: 5537
The opening balance changes in a reconciliation when a transaction from previous month, is reconcile
Legacy KB Id: 5651
STP Payrun Has No Figures Appearing
Legacy KB Id: 5733
Cannot process a downloaded Bank Transaction - <> characters in the Description field.
Legacy KB Id: 5398
How to unlock the bank account that has been locked after reconciliation.
Legacy KB Id: 5614
Last financial year to date report does not show transactions to today
Legacy KB Id: 5446
Removing an account from your Deadly Digits BankData Record
Legacy KB Id: 5365
Submitting an STP Update Event or Full File Replacement in Deadly Digits
Legacy KB Id: 5759
Understanding RESC in Deadly Digits
Legacy KB Id: 5553
Invoice shows Due Date one day before Invoice Date
Legacy KB Id: 5484
Error: The journal does not balance when marking pay run as Paid
Date reported: 22 Dec 2022 Issue status: Resolved on 10th January 2023 ' Error: The journal does not balance'. You may receive this message when attempting to mark your pay run as Paid. This error is…
No ability to unlink a bank ledger account from a bank feed
Legacy KB Id: 5642
How to purchase the expired trial book?
Legacy KB Id: 5541
The Cash/Bank status for this entry differs from what is was previously set to. This is not allowed
Legacy KB Id: 5276
Why do I get an Error 522 when I attempt to add my bank account to my BankData record through Yodlee
Legacy KB Id: 5210
Entering YTD Payroll balances in Deadly Digits, when migrating from another software.
Legacy KB Id: 5598
Downloaded bank transaction does not allocate to bank ledger accounts
Legacy KB Id: 5418
Create new user in Deadly Digits, Delete the user, share the book with accountants
Legacy KB Id: 5559
Connecting your Book to your BankData feeds
Legacy KB Id: 5340
How to switch the ownership of a bank feed
Legacy KB Id: 5664
Text on Deadly Digits new design is not properly aligned
Legacy KB Id: 5282
STP Screen has Doubled Up Employees & Gross Amounts in Deadly Digits
Legacy KB Id: 5757
Invoices print with part of top and left side cut off
Legacy KB Id: 5306
Processing SuperStream in Deadly Digits
Legacy KB Id: 5718
Error - Tax code cant be entered for non-taxable items
Legacy KB Id: 5374
Entering Gross Amounts (Tax inclusive) or Net Amounts (Tax exclusive) in your transactions.
Legacy KB Id: 5721
How to Submit a Nil STP Submission to the ATO using Deadly Digits
Question. I'm using Deadly Digits and I need to be able to send the ATO a "Nil" STP submission. How can I do this? Answer. Please follow the following steps: 1. Go to Payroll>Single Touch Payroll (EOFY)…
Postings don’t balance when entering a Journal.
Legacy KB Id: 5323
How to enable/process Taxable Payments Annual Reports (TPAR) in Deadly Digits.
Legacy KB Id: 5716
Deadly Digits Invoice does not save.
Legacy KB Id: 5448
How to stop reducing SG from Salary Sacrifice (new law effective from 1 Jan 2020) in Deadly Digits
Legacy KB Id: 5765
Credit Card transactions no longer available in Deadly Digits after creating a new Yodlee feed
Legacy KB Id: 5620
Cannot change Terms and Credit limits on the Deadly Digits App
Legacy KB Id: 5197
Error – the value ‘/Date(14749879800000)/’ is not valid for StartDate
Legacy KB Id: 5437
SSO (Google/Microsoft) accounts are unable to login from Mobile App.
Legacy KB Id: 5605
Do not have a decimal point on the Deadly Digits App
Legacy KB Id: 5172
Deleting a Deadly Digits BankData subscription
Legacy KB Id: 5366
Duplicate Pay Runs Automatically Created in Deadly Digits
Legacy KB Id: 5755
How to edit/delete the paid invoices in Deadly Digits?
Legacy KB Id: 5568
Preparing Deadly Digits for Single Touch Payroll, (STP)
Legacy KB Id: 5663
Processing GST payable and GST refunds to and from the ATO in Deadly Digits
Legacy KB Id: 5425
Setting up and processing Payroll in Deadly Digits.
Legacy KB Id: 5717
Editing and creating a new ABA file with an updated amount
Legacy KB Id: 5637
‘Pay run error: the number credit is outside the valid range’ when finishing the termination payrun.
Legacy KB Id: 5729
Processing Employment termination payments (ETP) in Deadly Digits:
Legacy KB Id: 5592
Processing Time In Lieu in Deadly Digits
Legacy KB Id: 5433