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Getting Started - Deadly Digits
Day to Day
Supplier Adjustment Notes
Chart of Accounts
Customer Adjustment Notes
Customer Statements - Deadly Digits
Invoices - Deadly Digits
The JobKeeper Extension Webinar by Clayton Oates (QA Business)
JobKeeper Payments FAQ
Processing JobKeeper Payments in Deadly Digits
JobKeeper reporting periods
Adding JobKeeper Allowance pay items in Deadly Digits
Processing EOFY - Deadly Digits
FAQ - Deadly Digits STP
Using Deadly Digits Timesheets with Payroll
Lodge Tax File Number (TFN) Declaration
Processing a Pay Run
Processing SuperStream Payments
Single Touch Payroll - Deadly Digits
Bank Accounts - Deadly Digits
Undoing a bank reconciliation
Reconciliation - Deadly Digits
Reconciling your accounts
Deadly Digits Transactions
Import Chart of Accounts
Deadly Digits Search
Reconciling External Merchant Fees
Deadly Digits FAQ
Delete the bank transactions (QIF/CSV file) in bulk that was incorrectly imported.
Refund customer overpayment
Configuring and Understanding PayPal integration in Deadly Digits
Credit Card Account has no provision for a Credit Limit
Forcing an immediate update of your Yodlee bankfeed
How to update YTD balances on the Payment summary in Deadly Digits
Receiving a cash refund for an overpayment of a bill.
How do I enter ACN in Deadly Digits?
Super is not calculating
Error: Line item does not have a number, when entering TimeSheet entries on an Invoice
How to close a BankData Account in Deadly Digits
Manually Importing PayPal fee transactions.
Creating a new role for a user in Deadly Digits.
Looping issue when creating new Book.
Payable Type field in Deadly Digits
Setting up a BankData account on Deadly Digits
How to lock or unlock the book.
Unable to pay super guarantee for amounts below $450.00
Manually Importing PayPal transactions
Grey Screen When Trying to Print in Deadly Digits
Downloaded Bankdata transactions disappear from a Deadly Digits Book
Payment summary is out by Pays, which was done via YTD setup.
Latest Bankdata transactions not available in Deadly Digits Book.
Employees are unable to enter timesheets and/or Expense claims on Mobile app.
HTTP ERROR 504 when loading an Account Enquiry Report, and unable to load book. Blank screen
How to add or change or purchase the new modules? Activate /Deactivate Modules
How to enable Estimates or Quotes feature in my Book?
Recording RCTI in Deadly Digits or (buyer created tax invoice)
How do I enable Leave Loading to be included in Super calculations in Deadly Digits?
Unable to login to Deadly Digits Portal when Ad-blocker is installed.
Enter opening balances in Deadly Digits
“Error reading selected bank transactions” when clicking on Reconcile on the Banking Screen
Entering the FBT amount on the Payment Summary in Deadly Digits
Creating an ABA file for batch payments processing in bank, from Deadly Digits.
Creating customer statements
An error occurred submitting single touch payroll details to the API
Credit for GST tax paid on BAS does not match GST on Purchases on GST Summery Report
Access Denied or You do not have enough access rights ... attempting to view a Book on Mobile App
How to link Bankdata feeds and allocate transactions in Deadly Digits
How to process the Termination in Deadly Digits?
How to enter a Director’s Loan into a Deadly Digits Book
Recording SuperStream payments in Deadly Digits
“Invalid Company Information error” in GovConnect STP when submitting pays from Deadly Digits
How to update the billing information in Deadly Digits? How to change the credit card details
Can’t add a tax code to a transaction in the Payments and Receipts window of CashBook.
How to Setup and Calculate Super in Deadly Digits
Importing PayPal transactions and matching with my records from PayPal payment services.
Writing Off Bad-Debts in Deadly Digits:
BankData signup & configuration for Deadly Digits
CashBook Online screen wobbles
Transaction rule does not pick up the transaction
The opening balance changes in a reconciliation when a transaction from previous month, is reconcile
STP Payrun Has No Figures Appearing
Cannot process a downloaded Bank Transaction - <> characters in the Description field.
How to unlock the bank account that has been locked after reconciliation.
Last financial year to date report does not show transactions to today
Removing an account from your Deadly Digits BankData Record
Submitting an STP Update Event or Full File Replacement in Deadly Digits
Understanding RESC in Deadly Digits
Invoice shows Due Date one day before Invoice Date
No ability to unlink a bank ledger account from a bank feed
How to purchase the expired trial book?
The Cash/Bank status for this entry differs from what is was previously set to. This is not allowed
Why do I get an Error 522 when I attempt to add my bank account to my BankData record through Yodlee
Entering YTD Payroll balances in Deadly Digits, when migrating from another software.
Downloaded bank transaction does not allocate to bank ledger accounts
Create new user in Deadly Digits, Delete the user, share the book with accountants
Connecting your Book to your BankData feeds
How to switch the ownership of a bank feed
Text on Deadly Digits new design is not properly aligned
STP Screen has Doubled Up Employees & Gross Amounts in Deadly Digits
Invoices print with part of top and left side cut off
Processing SuperStream in Deadly Digits
Error - Tax code cant be entered for non-taxable items
Entering Gross Amounts (Tax inclusive) or Net Amounts (Tax exclusive) in your transactions.
How to Submit a Nil STP Submission to the ATO using Deadly Digits
Postings don’t balance when entering a Journal.
How to enable/process Taxable Payments Annual Reports (TPAR) in Deadly Digits.
Deadly Digits Invoice does not save.
How to stop reducing SG from Salary Sacrifice (new law effective from 1 Jan 2020) in Deadly Digits
Credit Card transactions no longer available in Deadly Digits after creating a new Yodlee feed
Cannot change Terms and Credit limits on the Deadly Digits App
Error – the value ‘/Date(14749879800000)/’ is not valid for StartDate
SSO (Google/Microsoft) accounts are unable to login from Mobile App.
Do not have a decimal point on the Deadly Digits App
Deleting a Deadly Digits BankData subscription
Duplicate Pay Runs Automatically Created in Deadly Digits
How to edit/delete the paid invoices in Deadly Digits?
Preparing Deadly Digits for Single Touch Payroll, (STP)
Processing GST payable and GST refunds to and from the ATO in Deadly Digits
Setting up and processing Payroll in Deadly Digits.
Editing and creating a new ABA file with an updated amount
‘Pay run error: the number credit is outside the valid range’ when finishing the termination payrun.
Processing Employment termination payments (ETP) in Deadly Digits:
Processing Time In Lieu in Deadly Digits
Changing my Bank Login
Connecting to Yodlee FastLink
Missing Latest Transactions
FAQ - Yodlee
Direct Bank Feeds
Currently Support BankFeeds
Troubleshooting - Bankdata
Bankfeed missing transaction
Creating a direct feed to a Westpac bank account
Missing transactions in BankData downloads
Removing Duplicate transactions from a BankData import in Deadly Digits
You don’t have permission to request bank feeds for this account error when attempting to download B
Unexpected Error Adding Yodlee Feed for BankData
Handling Online Banking and BankData in the one company file
Forcing an immediate update of your Yodlee bankfeed
Bank Feed Management screen is missing some bank feed connections.
Latest Bankdata transactions not available in Deadly Digits Book.
Signing up for a Bankdata license on Reckon Accounts
Do not have an Operator ID to complete signup for an ANZ Credit Card account through Yodlee
Transactions for Yodlee accounts suddenly stop
Yodlee feeds do not automatically update
How to sign up an Australian ANZ Business Banking account to BankData
You dont have permission to request bank feeds .....for an ANZ Business One CC
Accessing Yodlee feeds with MFA for the first time
Bank Feeds available on Reckon Bank Data
How to Export transactions from your bank account
Don’t have permission to download Bankdata on my Credit Card Number.
Why is my ATO status still saying ‘Pending’ and not ‘Success’, even days after submission?
STP upload Error, ‘instance.EmployeeData(*).Detail.Email is not any of (subschema 0),subschema 1),’
PayrollDetail requires property “TotalGross” and “TotalPAYG” error when uploading STP files.
Revoking the Multi-factor Authentication (MFA) for use on another device.
What is recovery PIN and how to access it in Reckon GovConnect STP portal
Error ‘Something went wrong’, when trying to open GovConnect
Common ATO STP Errors in Reckon GovConnect
Registering your software ID to ATO via ATO Access Manager.
How to revoke Multi-Factor Authentication using Recovery PIN in Reckon GovConnect STP portal
FAQS for GovConnect STP
Adding MFA via Chrome extension alternative to smartphone
Two Payment Summaries in MyGov account (one 'Tax ready' and one 'Not Tax Ready')
Final Event column showing as ‘No’ for my terminated employee(s) in the Reckon GovConnect Portal
My company’s legal name is long and doesn’t fit in the Legal name field. What can I do?
Error message 'Please contact the Tax Office', when submitting STP to ATO
The below help information is related to the integration between Reckon Ecommerce and Deadly Digits.
Connecting to Deadly Digits
You can connect Reckon Ecommerce to Deadly Digits and sync sales and tax information from ecommerce orders to your Deadly Digits accounts as journals.
- To connect to Deadly Digits, you can either select ‘Enable’ via the dashboard setup task or go to Settings > Deadly Digits.The book specific integration settings will now appear.
- Select which Deadly Digits book you would like to use. This will include a list of all books you have access to.
- Select the ledger account you would like ‘Sales’ information to post to, followed by which tax codes to use for sales with and without tax.If you want to create a new income/expense account in Deadly Digits, simply create the account in Deadly Digits under Day to day > Chart of accounts.
Then come back to Reckon Ecommerce and select Refresh and you should now see the new account appear in the list as an option.
- Select the ledger account you would like ‘Freight’ information to post to, followed by which tax codes to use for freight income with and without tax.
- Select the ledger account you would like ‘Merchant Fees’ information to connect with, followed by which tax code to use for all merchant fee expenses. In most cases AU merchants should use GST, NZ and UK merchants should use the relevant tax free code. Please check with your provider.
- Click Save and you are done. All future orders will now be posted to Deadly Digits as a journal.
Explanation of journals
Rather than duplicate sales information in two systems, we post all Ecommerce orders as journals in Deadly Digits. Journals show the underlying accounting ledger transactions for an order.
However fear not, as all you need to know is best achieved through your sales and tax reports in Deadly Digits. You should not need to understand or even open a journal other than ensuring your Reckon Ecommerce orders have been created in Deadly Digits.
Each ecommerce journal is broken into 4 parts:
Income from any products sold as part of an order. Sales information will be broken out per product of an order i.e. if an order contains a pair of shoes and a t-shirt, these will appear as separate journal line entries in your Deadly Digits journal.
Income from the customer for shipping of physical products. Digital products will not have freight income.
Expense of the processing fees for the order.
The clearing account is a ‘pseudo’ bank account created automatically for you and is used to reconcile your orders and transfers to your bank account. The total money expected from each order goes into your clearing account as a debit and actual transfers to your bank account go in as credit, allowing you to confirm you have received all funds owing.
Orders will be synced as soon as you connect your Reckon Ecommerce account to Deadly Digits. You cannot sync orders that occurred prior to you making the connection.
A dispute occurs when one of your customers questions your charge with their bank or credit card company. Below is an explanation of how disputes are handled in your Deadly Digits journals. For general information on disputes, please see the Disputes FAQ
Once an order has been disputed, the funds in question will be held by our payment provider Stripe. At that point, a reversal journal will be created, effectively reversing the original sales journal so that your accounts balance. If the dispute is resolved in your favour, the funds will be sent back to you and a new sales journal will be created for the amount refunded to you.
You can offer a range of discounts to increase sales. These include item discounts, whole order discounts and free shipping (for physical items).
For whole order discounts, the discount amount will be proportionally deducted from each order line item in, ensuring your tax is accurately recorded for each journal entry.
For general information on discounts go to Adding discount codes and sharing discounted products.
If you need to issue a refund to a customer you can easily do so by following these steps: Issuing a refund.
Refunded orders will create a reversal journal for the amount of the refund. If the order is refunded in full, the reversal journal will be for the full amount of the original order. If a partial refund is issued, the amount refunded will be applied proportionally to the order line items.
Occasionally you might see a journal entry for ‘rounding’ with a few cents as the amount. This is required to balance very slight discrepancies with rounding of decimal places between your Reckon Ecommerce and Deadly Digits accounting platforms, where accepted yet differing accounting methods have been applied. It is critical that your Deadly Digits journal totals match your Reckon Ecommerce orders, and we use a rounding entry to achieve this.