Customer Portal
How to
Deadly Digits
Getting Started
Changing from a Single Sign In Login to a Username/Password one
Creating an Account
FAQ - Customer Portal
Updating your Details
Transferring Ownership
Adding Modules
Deactivate your subscription
Partners
Troubleshooting
Deadly Digits
How to
Getting Started - Deadly Digits
Day to Day
Recurring Transactions
Supplier Adjustment Notes
Estimates
Projects
Journals
Items
Chart of Accounts
Bills
Customer Adjustment Notes
Receive Money
Customer Statements - Deadly Digits
Expense Claims
Make Payments
Invoices - Deadly Digits
Timesheets
Contacts centre
Contacts
Payroll
NSW support package
JobKeeper Payment
JobKeeper reporting periods
JobKeeper Payment
The JobKeeper Extension Webinar by Clayton Oates (QA Business)
JobKeeper Payments FAQ
The JobKeeper Extension Webinar by Clayton Oates (QA Business)
Processing JobKeeper Payments in Deadly Digits
JobKeeper reporting periods
Adding JobKeeper Allowance pay items in Deadly Digits
JobKeeper Payments FAQ
JobMaker Credits
Employee invitation
Processing EOFY - Deadly Digits
FAQ - Deadly Digits STP
Processing Payments
Super Funds
Quick Guide
Using Deadly Digits Timesheets with Payroll
Lodge Tax File Number (TFN) Declaration
Processing a Pay Run
Payment Summaries
Processing SuperStream Payments
Pay Items
Employees
Single Touch Payroll - Deadly Digits
Banking
Fast Coding
Bank Accounts - Deadly Digits
Undoing a bank reconciliation
Reconciliation - Deadly Digits
Transaction Rules
Reconciling your accounts
Bank Transactions
Allocate Transactions
Bank Payments
Deadly Digits Transactions
Transfer Money
Suggested Matches
Reporting
Features
Import Chart of Accounts
Grossed-Up Transactions
Column Filters
Classifications
Deadly Digits Search
Document Storage
Book Settings
Integrations
Reconciling External Merchant Fees
Deadly Digits FAQ
Dashboard
Troubleshooting
Delete the bank transactions (QIF/CSV file) in bulk that was incorrectly imported.
Refund customer overpayment
Configuring and Understanding PayPal integration in Deadly Digits
Credit Card Account has no provision for a Credit Limit
Forcing an immediate update of your Yodlee bankfeed
How to update YTD balances on the Payment summary in Deadly Digits
Receiving a cash refund for an overpayment of a bill.
How do I enter ACN in Deadly Digits?
Super is not calculating
Error: Line item does not have a number, when entering TimeSheet entries on an Invoice
How to close a BankData Account in Deadly Digits
Manually Importing PayPal fee transactions.
Creating a new role for a user in Deadly Digits.
Looping issue when creating new Book.
Payable Type field in Deadly Digits
Setting up a BankData account on Deadly Digits
How to lock or unlock the book.
Supplier Overpayment
Unable to pay super guarantee for amounts below $450.00
Manually Importing PayPal transactions
Grey Screen When Trying to Print in Deadly Digits
Downloaded Bankdata transactions disappear from a Deadly Digits Book
Payment summary is out by Pays, which was done via YTD setup.
Latest Bankdata transactions not available in Deadly Digits Book.
Employees are unable to enter timesheets and/or Expense claims on Mobile app.
HTTP ERROR 504 when loading an Account Enquiry Report, and unable to load book. Blank screen
How to add or change or purchase the new modules? Activate /Deactivate Modules
How to enable Estimates or Quotes feature in my Book?
Recording RCTI in Deadly Digits or (buyer created tax invoice)
How do I enable Leave Loading to be included in Super calculations in Deadly Digits?
Unable to login to Deadly Digits Portal when Ad-blocker is installed.
Enter opening balances in Deadly Digits
“Error reading selected bank transactions” when clicking on Reconcile on the Banking Screen
Entering the FBT amount on the Payment Summary in Deadly Digits
Creating an ABA file for batch payments processing in bank, from Deadly Digits.
Creating customer statements
An error occurred submitting single touch payroll details to the API
Credit for GST tax paid on BAS does not match GST on Purchases on GST Summery Report
Access Denied or You do not have enough access rights ... attempting to view a Book on Mobile App
How to link Bankdata feeds and allocate transactions in Deadly Digits
How to process the Termination in Deadly Digits?
How to enter a Director’s Loan into a Deadly Digits Book
Recording SuperStream payments in Deadly Digits
“Invalid Company Information error” in GovConnect STP when submitting pays from Deadly Digits
How to update the billing information in Deadly Digits? How to change the credit card details
Can’t add a tax code to a transaction in the Payments and Receipts window of CashBook.
How to Setup and Calculate Super in Deadly Digits
Importing PayPal transactions and matching with my records from PayPal payment services.
Writing Off Bad-Debts in Deadly Digits:
"An error occurred while processing your request or the page you last visited does not exist anymore" when create/view a TPAR report
BankData signup & configuration for Deadly Digits
CashBook Online screen wobbles
Transaction rule does not pick up the transaction
The opening balance changes in a reconciliation when a transaction from previous month, is reconcile
STP Payrun Has No Figures Appearing
Cannot process a downloaded Bank Transaction - <> characters in the Description field.
How to unlock the bank account that has been locked after reconciliation.
Last financial year to date report does not show transactions to today
Removing an account from your Deadly Digits BankData Record
Submitting an STP Update Event or Full File Replacement in Deadly Digits
Understanding RESC in Deadly Digits
Invoice shows Due Date one day before Invoice Date
Error: The journal does not balance when marking pay run as Paid
No ability to unlink a bank ledger account from a bank feed
How to purchase the expired trial book?
The Cash/Bank status for this entry differs from what is was previously set to. This is not allowed
Why do I get an Error 522 when I attempt to add my bank account to my BankData record through Yodlee
Entering YTD Payroll balances in Deadly Digits, when migrating from another software.
Downloaded bank transaction does not allocate to bank ledger accounts
Create new user in Deadly Digits, Delete the user, share the book with accountants
Connecting your Book to your BankData feeds
How to switch the ownership of a bank feed
Text on Deadly Digits new design is not properly aligned
STP Screen has Doubled Up Employees & Gross Amounts in Deadly Digits
Invoices print with part of top and left side cut off
Processing SuperStream in Deadly Digits
Error - Tax code cant be entered for non-taxable items
Entering Gross Amounts (Tax inclusive) or Net Amounts (Tax exclusive) in your transactions.
How to Submit a Nil STP Submission to the ATO using Deadly Digits
Postings don’t balance when entering a Journal.
How to enable/process Taxable Payments Annual Reports (TPAR) in Deadly Digits.
Deadly Digits Invoice does not save.
How to stop reducing SG from Salary Sacrifice (new law effective from 1 Jan 2020) in Deadly Digits
Credit Card transactions no longer available in Deadly Digits after creating a new Yodlee feed
Cannot change Terms and Credit limits on the Deadly Digits App
Error – the value ‘/Date(14749879800000)/’ is not valid for StartDate
SSO (Google/Microsoft) accounts are unable to login from Mobile App.
Do not have a decimal point on the Deadly Digits App
Deleting a Deadly Digits BankData subscription
Duplicate Pay Runs Automatically Created in Deadly Digits
How to edit/delete the paid invoices in Deadly Digits?
Preparing Deadly Digits for Single Touch Payroll, (STP)
Processing GST payable and GST refunds to and from the ATO in Deadly Digits
Setting up and processing Payroll in Deadly Digits.
Editing and creating a new ABA file with an updated amount
‘Pay run error: the number credit is outside the valid range’ when finishing the termination payrun.
Processing Employment termination payments (ETP) in Deadly Digits:
Processing Time In Lieu in Deadly Digits
Bankdata
How to
Getting Started
Yodlee
Changing my Bank Login
Connecting to Yodlee FastLink
Missing Latest Transactions
FAQ - Yodlee
Feed Status
Direct Bank Feeds
UK
AU
Commonwealth Bank - Completing the Authorisation Form
Authorising BNZ Feeds
Setting up - Bendigo Credit Cards
Currently Support BankFeeds
BankData FAQ
Troubleshooting - Bankdata
Bankfeed missing transaction
Creating a direct feed to a Westpac bank account
Missing transactions in BankData downloads
Removing Duplicate transactions from a BankData import in Deadly Digits
You don’t have permission to request bank feeds for this account error when attempting to download B
Unexpected Error Adding Yodlee Feed for BankData
Handling Online Banking and BankData in the one company file
Forcing an immediate update of your Yodlee bankfeed
Bank Feed Management screen is missing some bank feed connections.
Latest Bankdata transactions not available in Deadly Digits Book.
Signing up for a Bankdata license on Reckon Accounts
Do not have an Operator ID to complete signup for an ANZ Credit Card account through Yodlee
Transactions for Yodlee accounts suddenly stop
Yodlee feeds do not automatically update
How to sign up an Australian ANZ Business Banking account to BankData
You dont have permission to request bank feeds .....for an ANZ Business One CC
Accessing Yodlee feeds with MFA for the first time
Bank Feeds available on Reckon Bank Data
How to Export transactions from your bank account
Don’t have permission to download Bankdata on my Credit Card Number.
Bankdata: Re-verify Your Login Credentials / "You need to use your netlock device" for Commbiz
Reckon GovConnect
How to
Troubleshooting
Why is my ATO status still saying ‘Pending’ and not ‘Success’, even days after submission?
STP upload Error, ‘instance.EmployeeData(*).Detail.Email is not any of (subschema 0),subschema 1),’
PayrollDetail requires property “TotalGross” and “TotalPAYG” error when uploading STP files.
Revoking the Multi-factor Authentication (MFA) for use on another device.
What is recovery PIN and how to access it in Reckon GovConnect STP portal
Error ‘Something went wrong’, when trying to open GovConnect
Common ATO STP Errors in Reckon GovConnect
Registering your software ID to ATO via ATO Access Manager.
How to revoke Multi-Factor Authentication using Recovery PIN in Reckon GovConnect STP portal
FAQS for GovConnect STP
Adding MFA via Chrome extension alternative to smartphone
Two Payment Summaries in MyGov account (one 'Tax ready' and one 'Not Tax Ready')
Final Event column showing as ‘No’ for my terminated employee(s) in the Reckon GovConnect Portal
My company’s legal name is long and doesn’t fit in the Legal name field. What can I do?
Error message 'Please contact the Tax Office', when submitting STP to ATO
- All Categories
- Reckon GovConnect
- Troubleshooting
- FAQS for GovConnect STP
FAQS for GovConnect STP
Legacy KB ID: 5690
Question
Some of the FAQs for GovConnect STPAnswer
Q1. Company name as registered with ATO Does not fit in RAB Legal Company information field.
Enter as much as you can fit into the field all capitalised. Then open Cloud Govconnect, go to company & adviser info, click the pencil icon like below, to enter the company name, make sure it matches the one you have entered in RAB file exactly. And it is case sensitive.
However, if you are using Payroll Premier, please note your legal company name must be less than 50 characters.
Please see KB https://kb.reckon.com.au/issue_view.asp?ID=5683 for more information.
Q2. Unable to upload the Pay Event (STP file) with the below error. Instance.EmployeeData[10].Detail.Email is not any of [subschema 0],[Subschema 1]
11th employee in their list does not have an email address set. Go back to the employee list and enter the correct email address and try exporting the file again and Upload it.
Q3. Getting error “Invalid company Information provided. Please check your ABN/WPN, Company name and Branch Number match those set in Reckon GovConnect Single Touch Payroll for your company.
The error comes when your legal company details do not match the details you have in GovConnect Portal. New GovConnect Portal pulls the legal company name information from the ABN Lookup and it must match the legal details you have in your company file. This Information are case sensitive.
Enter the correct legal information for
· Legal Company name.
· Branch Number. Enter 000 if it is blank.
Please see below KB for more information:
For Payroll Premier: https://kb.reckon.com.au/issue_view.asp?ID=5678
For Reckon Accounts Business: https://kb.reckon.com.au/issue_view.asp?ID=5675
For Deadly Digits: https://kb.reckon.com.au/issue_view.asp?ID=5680
Q4. Can I lodge STP for two companies having the same ABN. There are two company files having the same ABN.
If Both files are for same ABN and have Same branch number, and you have just created two separate company files to create a different group; you will just use the same Company tile in GovConnect window to lodge STP for both files.
However, if they are two separate branches, with different branch Number but same ABN, you will have to create separate company tile in GovConnect STP. And submit STP using the respective company tile.
Q5. Why does Payroll Premier export 2 json files, and does it matter which one you use?
Use the file named STPEXPORT.JSON for your submission to ATO. The other file is just a duplicate copy and is for your record keeping purpose, as it has the date and time stamp as a file name, indicating when it was created.
The STPEXPORT.JSON file gets overwritten with the new file, on every new payrun.
See KB https://kb.reckon.com.au/issue_view.asp?ID=5688 for more information
Q6. Why do I receive an error message stating, 'The request is valid, but the pull request is yet to be queued' when I submit my Single Touch Payroll (STP)?
You may receive this message when the ATO are experiencing extended processing times. Please check back later and your status should update to either successful or a message that requires your further attention.
Q7. Why am I getting the message “Please contact the tax office" - Single Touch Payroll?
If you've just submitted your STP file and receive an error message advising to "Please contact the tax office", the most common reason for that is because your Software ID from GovConnect STP has not been registered with the ATO.
Check out our Single Touch Payroll AUSkey and Software ID FAQ page for full info how to register your Software ID.
Please note: For Reckon Accounts Hosted users, you will notice a Software ID listed inside Hosted itself, this is separate and not related to Single Touch Payroll services. Please do NOT use the Software ID listed inside Reckon Accounts Hosted itself for Single Touch Payroll, only use the Software ID in GovConnect STP.
Q8. “Invalid Company Information error” in GovConnect STP when submitting pays from GovConnect.
You will need to match your legal company name with that of it on the GovConnect Portal. Please check the KB
For Payroll premier: https://kb.reckon.com.au/issue_view.asp?ID=5678
For Reckon Accounts Busisness and Hosted: https://kb.reckon.com.au/issue_view.asp?ID=5675
For Deadly Digits: https://kb.reckon.com.au/issue_view.asp?ID=5680
Q9. Do I need anAuskey to use Reckon GovConnect?
Only time you require a business or tax agent auskey to use Reckon GovConnect is to register the Software ID with the ATO- if you are doing this with the ATO access manager. If you do not wish to use Auskey, you can call the ATO to register your Software ID. The phone number is 1300 852 232. You will need Reckon Limited’s ABN which his 14 003 348 730 and the Software ID which was generated in your Govconnect application.
Please note: For Reckon Accounts Hosted users, you will notice a Software ID listed inside Hosted itself, this is separate and not related to Single Touch Payroll services. Please do NOT use the Software ID listed inside Reckon Accounts Hosted itself for Single Touch Payroll, only use the Software ID in GovConnect STP.
Q10. How can I register my software ID to ATO?
Please see this detailed instructions here on the KB https://kb.reckon.com.au/issue_view.asp?ID=5689
Please note: For Reckon Accounts Hosted users, you will notice a Software ID listed inside Hosted itself, this is separate and not related to Single Touch Payroll services. Please do NOT use the Software ID listed inside Reckon Accounts Hosted itself for Single Touch Payroll, only use the Software ID in GovConnect STP
Q11. Getting “Failed to save pay run event data” error when uploading the STP report file to GovConnect.
This error is generally due to a corrupt JSON file (STP file) mostly as a result of use on invalid characters in the upload file.
This could be like, use of double Quotes in address eg, “NorthSydney”. Etc.
Q12 Why am I getting the error, ‘instance.PayrollEvent.PayrollDetails requires property “TotalGross”, instance.PayrollEvent.PayrollDetails requires property “TotalPAYG”’ when trying to upload the STP files to Reckon GovConnect STP portal.
The error occurs when you have exported the STP file as an ‘update event’ from Reckon Accounts and uploaded to the STP portal as ‘New Pay Run / Full File Replacement’ option.
You will have to export the STP file as an ‘Update a previously completed ATO submission’ option instead.
Please see KB for more information.