Customer Portal
How to
Deadly Digits
Getting Started
Changing from a Single Sign In Login to a Username/Password one
Creating an Account
FAQ - Customer Portal
Updating your Details
Transferring Ownership
Adding Modules
Deactivate your subscription
Partners
Troubleshooting
Deadly Digits
How to
Getting Started - Deadly Digits
Day to Day
Recurring Transactions
Supplier Adjustment Notes
Estimates
Projects
Journals
Items
Chart of Accounts
Bills
Customer Adjustment Notes
Receive Money
Customer Statements - Deadly Digits
Expense Claims
Make Payments
Invoices - Deadly Digits
Timesheets
Contacts centre
Contacts
Payroll
NSW support package
JobKeeper Payment
JobKeeper reporting periods
JobKeeper Payment
The JobKeeper Extension Webinar by Clayton Oates (QA Business)
JobKeeper Payments FAQ
The JobKeeper Extension Webinar by Clayton Oates (QA Business)
Processing JobKeeper Payments in Deadly Digits
JobKeeper reporting periods
Adding JobKeeper Allowance pay items in Deadly Digits
JobKeeper Payments FAQ
JobMaker Credits
Employee invitation
Processing EOFY - Deadly Digits
FAQ - Deadly Digits STP
Processing Payments
Super Funds
Quick Guide
Using Deadly Digits Timesheets with Payroll
Lodge Tax File Number (TFN) Declaration
Processing a Pay Run
Payment Summaries
Processing SuperStream Payments
Pay Items
Employees
Single Touch Payroll - Deadly Digits
Banking
Fast Coding
Bank Accounts - Deadly Digits
Undoing a bank reconciliation
Reconciliation - Deadly Digits
Transaction Rules
Reconciling your accounts
Bank Transactions
Allocate Transactions
Bank Payments
Deadly Digits Transactions
Transfer Money
Suggested Matches
Reporting
Features
Import Chart of Accounts
Grossed-Up Transactions
Column Filters
Classifications
Deadly Digits Search
Document Storage
Book Settings
Integrations
Reconciling External Merchant Fees
Deadly Digits FAQ
Dashboard
Troubleshooting
Delete the bank transactions (QIF/CSV file) in bulk that was incorrectly imported.
Refund customer overpayment
Configuring and Understanding PayPal integration in Deadly Digits
Credit Card Account has no provision for a Credit Limit
Forcing an immediate update of your Yodlee bankfeed
How to update YTD balances on the Payment summary in Deadly Digits
Receiving a cash refund for an overpayment of a bill.
How do I enter ACN in Deadly Digits?
Super is not calculating
Error: Line item does not have a number, when entering TimeSheet entries on an Invoice
How to close a BankData Account in Deadly Digits
Manually Importing PayPal fee transactions.
Creating a new role for a user in Deadly Digits.
Looping issue when creating new Book.
Payable Type field in Deadly Digits
Setting up a BankData account on Deadly Digits
How to lock or unlock the book.
Supplier Overpayment
Unable to pay super guarantee for amounts below $450.00
Manually Importing PayPal transactions
Grey Screen When Trying to Print in Deadly Digits
Downloaded Bankdata transactions disappear from a Deadly Digits Book
Payment summary is out by Pays, which was done via YTD setup.
Latest Bankdata transactions not available in Deadly Digits Book.
Employees are unable to enter timesheets and/or Expense claims on Mobile app.
HTTP ERROR 504 when loading an Account Enquiry Report, and unable to load book. Blank screen
How to add or change or purchase the new modules? Activate /Deactivate Modules
How to enable Estimates or Quotes feature in my Book?
Recording RCTI in Deadly Digits or (buyer created tax invoice)
How do I enable Leave Loading to be included in Super calculations in Deadly Digits?
Unable to login to Deadly Digits Portal when Ad-blocker is installed.
Enter opening balances in Deadly Digits
“Error reading selected bank transactions” when clicking on Reconcile on the Banking Screen
Entering the FBT amount on the Payment Summary in Deadly Digits
Creating an ABA file for batch payments processing in bank, from Deadly Digits.
Creating customer statements
An error occurred submitting single touch payroll details to the API
Credit for GST tax paid on BAS does not match GST on Purchases on GST Summery Report
Access Denied or You do not have enough access rights ... attempting to view a Book on Mobile App
How to link Bankdata feeds and allocate transactions in Deadly Digits
How to process the Termination in Deadly Digits?
How to enter a Director’s Loan into a Deadly Digits Book
Recording SuperStream payments in Deadly Digits
“Invalid Company Information error” in GovConnect STP when submitting pays from Deadly Digits
How to update the billing information in Deadly Digits? How to change the credit card details
Can’t add a tax code to a transaction in the Payments and Receipts window of CashBook.
How to Setup and Calculate Super in Deadly Digits
Importing PayPal transactions and matching with my records from PayPal payment services.
Writing Off Bad-Debts in Deadly Digits:
"An error occurred while processing your request or the page you last visited does not exist anymore" when create/view a TPAR report
BankData signup & configuration for Deadly Digits
CashBook Online screen wobbles
Transaction rule does not pick up the transaction
The opening balance changes in a reconciliation when a transaction from previous month, is reconcile
STP Payrun Has No Figures Appearing
Cannot process a downloaded Bank Transaction - <> characters in the Description field.
How to unlock the bank account that has been locked after reconciliation.
Last financial year to date report does not show transactions to today
Removing an account from your Deadly Digits BankData Record
Submitting an STP Update Event or Full File Replacement in Deadly Digits
Understanding RESC in Deadly Digits
Invoice shows Due Date one day before Invoice Date
Error: The journal does not balance when marking pay run as Paid
No ability to unlink a bank ledger account from a bank feed
How to purchase the expired trial book?
The Cash/Bank status for this entry differs from what is was previously set to. This is not allowed
Why do I get an Error 522 when I attempt to add my bank account to my BankData record through Yodlee
Entering YTD Payroll balances in Deadly Digits, when migrating from another software.
Downloaded bank transaction does not allocate to bank ledger accounts
Create new user in Deadly Digits, Delete the user, share the book with accountants
Connecting your Book to your BankData feeds
How to switch the ownership of a bank feed
Text on Deadly Digits new design is not properly aligned
STP Screen has Doubled Up Employees & Gross Amounts in Deadly Digits
Invoices print with part of top and left side cut off
Processing SuperStream in Deadly Digits
Error - Tax code cant be entered for non-taxable items
Entering Gross Amounts (Tax inclusive) or Net Amounts (Tax exclusive) in your transactions.
How to Submit a Nil STP Submission to the ATO using Deadly Digits
Postings don’t balance when entering a Journal.
How to enable/process Taxable Payments Annual Reports (TPAR) in Deadly Digits.
Deadly Digits Invoice does not save.
How to stop reducing SG from Salary Sacrifice (new law effective from 1 Jan 2020) in Deadly Digits
Credit Card transactions no longer available in Deadly Digits after creating a new Yodlee feed
Cannot change Terms and Credit limits on the Deadly Digits App
Error – the value ‘/Date(14749879800000)/’ is not valid for StartDate
SSO (Google/Microsoft) accounts are unable to login from Mobile App.
Do not have a decimal point on the Deadly Digits App
Deleting a Deadly Digits BankData subscription
Duplicate Pay Runs Automatically Created in Deadly Digits
How to edit/delete the paid invoices in Deadly Digits?
Preparing Deadly Digits for Single Touch Payroll, (STP)
Processing GST payable and GST refunds to and from the ATO in Deadly Digits
Setting up and processing Payroll in Deadly Digits.
Editing and creating a new ABA file with an updated amount
‘Pay run error: the number credit is outside the valid range’ when finishing the termination payrun.
Processing Employment termination payments (ETP) in Deadly Digits:
Processing Time In Lieu in Deadly Digits
Bankdata
How to
Getting Started
Yodlee
Changing my Bank Login
Connecting to Yodlee FastLink
Missing Latest Transactions
FAQ - Yodlee
Feed Status
Direct Bank Feeds
UK
AU
Commonwealth Bank - Completing the Authorisation Form
Authorising BNZ Feeds
Setting up - Bendigo Credit Cards
Currently Support BankFeeds
BankData FAQ
Troubleshooting - Bankdata
Bankfeed missing transaction
Creating a direct feed to a Westpac bank account
Missing transactions in BankData downloads
Removing Duplicate transactions from a BankData import in Deadly Digits
You don’t have permission to request bank feeds for this account error when attempting to download B
Unexpected Error Adding Yodlee Feed for BankData
Handling Online Banking and BankData in the one company file
Forcing an immediate update of your Yodlee bankfeed
Bank Feed Management screen is missing some bank feed connections.
Latest Bankdata transactions not available in Deadly Digits Book.
Signing up for a Bankdata license on Reckon Accounts
Do not have an Operator ID to complete signup for an ANZ Credit Card account through Yodlee
Transactions for Yodlee accounts suddenly stop
Yodlee feeds do not automatically update
How to sign up an Australian ANZ Business Banking account to BankData
You dont have permission to request bank feeds .....for an ANZ Business One CC
Accessing Yodlee feeds with MFA for the first time
Bank Feeds available on Reckon Bank Data
How to Export transactions from your bank account
Don’t have permission to download Bankdata on my Credit Card Number.
Bankdata: Re-verify Your Login Credentials / "You need to use your netlock device" for Commbiz
Reckon GovConnect
How to
Troubleshooting
Why is my ATO status still saying ‘Pending’ and not ‘Success’, even days after submission?
STP upload Error, ‘instance.EmployeeData(*).Detail.Email is not any of (subschema 0),subschema 1),’
PayrollDetail requires property “TotalGross” and “TotalPAYG” error when uploading STP files.
Revoking the Multi-factor Authentication (MFA) for use on another device.
What is recovery PIN and how to access it in Reckon GovConnect STP portal
Error ‘Something went wrong’, when trying to open GovConnect
Common ATO STP Errors in Reckon GovConnect
Registering your software ID to ATO via ATO Access Manager.
How to revoke Multi-Factor Authentication using Recovery PIN in Reckon GovConnect STP portal
FAQS for GovConnect STP
Adding MFA via Chrome extension alternative to smartphone
Two Payment Summaries in MyGov account (one 'Tax ready' and one 'Not Tax Ready')
Final Event column showing as ‘No’ for my terminated employee(s) in the Reckon GovConnect Portal
My company’s legal name is long and doesn’t fit in the Legal name field. What can I do?
Error message 'Please contact the Tax Office', when submitting STP to ATO
Table of Contents
- General
- Q: Do I need an Auskey to use Reckon GovConnect?
- Q: How do I register my Software ID with the ATO access manager?
- Q: I am a Tax Agent/Bookkeeper that runs the payroll entirely for my client as a outsourced solution. Should I sign up for Reckon GovConnect myself or have the client do it?
- Q: Can I as a tax agent lodge on my clients behalf? Do I need to use my Tax Agent Auskey?
- Q: Why am I getting a '401 unauthorised' error when trying to submit my STP data to the ATO?
- Q: I am changing payroll software during the current financial year - what do I need to know?
- Multi Factor Authentication FAQ
- Q: What is MFA?
- Q: I want to swap MFA Authenticator between devices, what do I do?
- Q: I've scanned the QR code for the first time but I'm receiving the error message 'Please Type Correct Code' when typing it in.
- Q: I've scanned the QR code and successfully passed MFA, but now I'm receiving the error message 'Please Type Correct Code' when inputting my code.
- Q: I no longer have my MFA Device or Recovery PIN to authorise myself within the Deadly Digits Portal for Reckon GovConnect.
- Additional Resources
- All Categories
- Reckon GovConnect
- How to
- FAQ - Reckon GovConnect
FAQ - Reckon GovConnect
- General
- Q: Do I need an Auskey to use Reckon GovConnect?
- Q: How do I register my Software ID with the ATO access manager?
- Q: I am a Tax Agent/Bookkeeper that runs the payroll entirely for my client as a outsourced solution. Should I sign up for Reckon GovConnect myself or have the client do it?
- Q: Can I as a tax agent lodge on my clients behalf? Do I need to use my Tax Agent Auskey?
- Q: Why am I getting a '401 unauthorised' error when trying to submit my STP data to the ATO?
- Q: I am changing payroll software during the current financial year - what do I need to know?
- Multi Factor Authentication FAQ
- Q: What is MFA?
- Q: I want to swap MFA Authenticator between devices, what do I do?
- Q: I've scanned the QR code for the first time but I'm receiving the error message 'Please Type Correct Code' when typing it in.
- Q: I've scanned the QR code and successfully passed MFA, but now I'm receiving the error message 'Please Type Correct Code' when inputting my code.
- Q: I no longer have my MFA Device or Recovery PIN to authorise myself within the Deadly Digits Portal for Reckon GovConnect.
- Additional Resources
General
Q: Do I need an Auskey to use Reckon GovConnect?
The only time you require a business or tax agent Auskey to use Reckon GovConnect is to register the Software ID with the ATO - if you are doing this with the ATO access manager. If you do not wish to use Auskey, you can call the ATO to register your Software ID. The phone number is 1300 852 232. You will need Reckon Limited’s ABN which is 14 003 348 730 and the Software ID which was generated in your GovConnect application.
Q: How do I register my Software ID with the ATO access manager?
First open https://am.ato.gov.au and click Login
Once you click Login the following screen will appear. In the Select the drop down box, choose your local Auskey. If your local Auskey is not found you may need to re-download it. Once you have selected a credential from the list, click Continue.
Once the screen loads, click Notify the ATO of your hosted service.
In the ABN field enter 14003348730 and click Search. Reckon Limited should then appear in the software service provider list. Click Reckon Limited.
You then need to enter the Software ID from your Reckon GovConnect STP application found at portal.deadlydigits.com.au
Click on Reckon GovConnect, open the business you have registered, and click Company & Adviser Info. You will then see your Software ID listed. Note: You will need to have set up your STP application in the Deadly Digits Customer Portal prior to this step.
Once you have done this, click Next. The Software ID is now registered and you should be able to submit Single Touch Payroll data via Reckon GovConnect.
Q: I am a Tax Agent/Bookkeeper that runs the payroll entirely for my client as a outsourced solution. Should I sign up for Reckon GovConnect myself or have the client do it?
If you as the tax agent/bookkeeper run the payroll entirely outsourced it probably makes most sense for you to setup the Reckon GovConnect system and then report for your client.
Q: Can I as a tax agent lodge on my clients behalf? Do I need to use my Tax Agent Auskey?
Yes, once you setup your details in the Company & Adviser section of Reckon GovConnect, the transmissions will be sent as if reported from the agent. You only need to use a Tax Agent Auskey if you are registering a Software ID via ATO access manager.
Q: Why am I getting a '401 unauthorised' error when trying to submit my STP data to the ATO?
This is most likely due to your web browser not removing an expired MFA token from its cache. Clearing browser cache is different for each browser, so simply enter the following into a search engine "how do I clear the cache for insert your web browser here".
Q: I am changing payroll software during the current financial year - what do I need to know?
The ATO have provided guidelines on this scenario HERE. Note: Option 3 is not valid as other software vendors have been unwilling to pass on the BMS identifier they use.
Multi Factor Authentication FAQ
Q: What is MFA?
Multi Factor Authentication (MFA) is a process where an additional step of authentication is used to verify your identity.
It is more secure than just a username and password combination because it ensure whoever is logging into your account has access to the singular device that you have set up as the secondary authentication mechanism.
There are two forms of MFA offered to protect your account
1. SMS verification, where an SMS is delivered to a nominated phone number
2. Google Authenticator, where a unique code is regularly generated by the Google Authenticator mobile phone app.
Q: I want to swap MFA Authenticator between devices, what do I do?
To swap your MFA Authentication between devices you are required to follow the following steps:
- Revoke MFA from your Portal Account
- Remove the MFA code from your Authenticator Application
- Enable MFA on your Portal Account with your new Device using either SMS or Google Authenticator
Step 1: To remove MFA from your Portal Account please follow these instructions:
- Navigate to 'My Profile' Section when logged into your Portal Account (Top Right)
- Select 'Revoke MFA' under the heading 'Multi Factor Authentication'
- Input either the code Sent via SMS, the MFA Code from the Google Authenticator app or Recovery PIN
- Your MFA has successfully been revoked from your User Account
Step 2: (If you have used Google Authenticator ) To Remove the MFA Code from your Authenticator Application, follow these instructions:
Open your Authentication Application (Google Authenticator Or Browser Based Version)
Google Authenticator:
For Android:
- Press the MFA Code until it becomes highlighted.
- Select the 'Trash' icon in the top right.
- Carefully read the warning message presented by Google.
- Once you're confident you've followed their warnings select 'Remove Account'.
For iOS:
- Press the 'Edit' icon in the top right of the application
- Tap the MFA code you wish to remove.
- Select 'Delete' that appears at the bottom
- Carefully read the warning message presented by Google.
- Once you're confident you've followed their warnings select 'Remove Account'.
Browser Based Authenticator
- Select the 'Edit' icon in the top right of the extension.
- Select the 'Minus' icon to the top left of the specific MFA Code
- Carefully read the warning message presented by Authenticator
- Once you're confident you've followed the warning, select 'Yes'.
Step 3: To Enable MFA on your new device, follow the instructions here:
Q: I've scanned the QR code for the first time but I'm receiving the error message 'Please Type Correct Code' when typing it in.
This error is due to the QR code being generated within the Portal not being in sync with Google Services. This can occur occasionally due to caching within a browser.
The solution to this error is to delete the code within your code generator and refresh the page to generate a new QR code. Once this is done, scan the new QR code and input the newly generated code.
Q: I've scanned the QR code and successfully passed MFA, but now I'm receiving the error message 'Please Type Correct Code' when inputting my code.
This error is due to the code being generated by the Google Authenticator App or Browser Plugin not being in sync with Google Services.
The instructions to ensure the correct time sync are:
For Android;
Launch the app, tap the Menu button (three dots), and go to Settings > Time Correction for Codes > Sync now.
The sync will only affect the internal time of the Google Authenticator App or Browser Plugin, and not change your devices Date & Time settings;
For Apple/iOS;
Reset your device's time setting by going to General > Settings.
Q: I no longer have my MFA Device or Recovery PIN to authorise myself within the Deadly Digits Portal for Reckon GovConnect.
Please contact our support team on 1300 137 657 for further assistance on how to gain access to your account.
Additional Resources
Reckon GovConnect STP Webinar FAQ - June 2018