“Invalid Company Information error” in GovConnect STP when submitting pays from Deadly Digits

Legacy KB ID: 5680

Question

When lodging a Pay Event via Reckon GovConnect STP portal, why do I get the error:  “Invalid Company Information error”?  I have checked all the Company information and they are correct. How can I fix it?

Applies to:

Deadly Digits.

Answer

The Legal Name in your Deadly Digits book must match the company name in GovConnect with its CASE SENSITIVITY – the case sensitivity may be different to the appearance of your company name on the ABN lookup look up tool https://abr.business.gov.au/

Detailed steps.

1.    On the Reckon GovConnect Portal home page:

a.    On your STP tile, take note of the GST Branch number (it may be blank);

b.    click on your tile and then click on Company & Advisor Info:

take note of the Company Name and its CASE SENSITIVITY;

2.    In your Deadly Digits book, go to cogwheel > Settings > General > Book Settings;

3.    In the General details tab:

a.    In the Legal name field, make sure the name matches precisely the Company Name on the Reckon GovConnect portal, and is entered with its CASE SENSITIVITY;

b.    In the ABN field, enter the ABN number;

c.    In the Branch number field, enter the GST Branch Number as noted in 1a) above;

If you do not have a GST Branch number, leave this field BLANK.

4.    Click on the Contact details tab to enter either a landline number or mobile number (one must be entered):

a.    In the Phone field for a landline, enter the 2-digit area code in the first smaller box and the 8-digit phone number in the larger field;

b.    In the Mobile field, enter the 4-digit mobile prefix in the first smaller field and the 6-digit number in the larger field.

5.    Click Save to complete.

You should now be able to process your Pay Event through Reckon GovConnect STP.

 

Need more help?

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